WHY THIS PRIVACY POLICY?

MyMeal places great importance on the protection of your privacy and personal data. Therefore, personal data is treated and secured with great care. We use and process your personal data exclusively in accordance with relevant legal regulations, including the Personal Data Protection Act and the General Data Processing Regulation.

With this Privacy Policy, we aim to inform you as a user of the website www MyMeal.nl, www MyMeal.mobi or our mobile application (hereafter referred to collectively as the "Application") about potential processing activities and your rights. By visiting our Application, you implicitly consent to possible processing activities. By creating a "User Profile," explicit consent will also be requested for more intensive processing activities.

It is possible that our privacy policy will be adjusted or changed in the future. Therefore, it is your responsibility to consult this document on a regular basis. Any substantial change will be communicated clearly and prominently.

MyMeal appreciates your comments regarding this privacy policy. You can contact us via the contact form or via info mymeal.nl.

WHO PROCESSES THE PERSONAL DATA?

The Application is a service of MyMeal.mobi Services b.v. (hereafter: "MyMeal" or "we"), located at Steffensberg 45, 9431 CX Westerbork, Netherlands. We determine which personal data are collected, the purpose, and the means for processing these personal data.

MyMeal is free to use data processors. We employ the following categories of processors to offer you our services: web development agency, marketing agency, hosting companies, CRM, ERP, external payment service providers, government agencies, subcontractors, and employees. A data processor is obliged to ensure the security and confidentiality of the data and always acts according to our instructions.

If you enter into an agreement via the MyMeal application with one of our partners, these partners are themselves responsible for processing your personal data, and we refer you to their own privacy policies. Our partners include restaurants, supermarkets, or our payment partners. Personal data is not sold to third parties.

WHAT PERSONAL DATA IS PROCESSED?

MyMeal commits to collecting and processing only data that is necessary for the purposes for which they are processed. The following personal data are collected by us when you place an order:

• Your first and/or last name
• Address details
• Your activities on our Application
• Your specified location when searching via the application
• Email address
• Phone number
• Technical data, such as IP address and browser
• Payment details

If you create an account, you also have the option to add more data, and we collect the following additional data:

• Username
• Profile picture
• Interests & preferences
• Information from social media, if logged in
• Public messages or media posted by you

Except for your username and profile picture, personal data will never be published online without your consent and visible to others.

Customer Service

• When you contact our Customer Service department, we use the data you provide to answer your question or resolve your complaint. We process the following data for customer service:
  • Name
  • Address details (if applicable)
  • Contact details
  • Payment details (if applicable)
  • Comments (if applicable)

Customer Satisfaction Surveys

• To ensure that our services meet your preferences and those of our customers, any data you provide to our customer service department may be used for customer satisfaction surveys. We process the following data for customer satisfaction surveys:
  • Name
  • Rating
  • Email address
  • Ordered items (reviews can only be written after ordering)

Marketing Messages

• We also process your data to send you (personalized) marketing messages and communications. If you want to adjust your preferences regarding the receipt of these messages and communications, you can unsubscribe via the link in the relevant message. For marketing push messages, you can unsubscribe via the settings in the Feed Me app.
• We process the following data for marketing purposes:
  • Name
  • Contact details
  • Email
  • Taste preference
  • Order history

Additionally we use cookies on the websites (not in the apps) to recognize you and provide a personalized user experience, to remember your technical choices (such as a language or a "shopping cart"), and to detect and correct any errors on the Application. Please consult our Cookie Policy for more information on how we use cookies.

FOR WHAT PURPOSES ARE MY PERSONAL DATA USED?

• We collect your personal data to provide you, as a User of our Application, with a safe, optimal, and personalized visitor experience. The collection of personal data becomes more extensive the more intensively you use the Application and our online services. Additionally, you will receive personalized marketing, advertising, and newsletters from us if you have expressly consented to this. In that case, you are always free to withdraw your consent.
• The processing is done exclusively for offering and improving the Application. We also analyze your behavior on our Application to better tailor the range of products and services to your preferences.
• When visiting the Application, data is also collected for statistical purposes. Such data is necessary to optimize the use of our Platform and provide high-quality service.

SECURITY

• MyMeal does everything to ensure the digital security of your personal data. To prevent unauthorized access to your data and its unlawful use or disclosure, MyMeal uses various security technologies and procedures.

YOUR RIGHTS

• When we process your data, you have the right to make various requests. You have the right to request access to your data, rectification, deletion of your personal data, restriction and objection to processing, data portability, and withdrawal of your consent. If you have created an account, you can exercise some of these rights within your own account. If that's not possible, you can submit a request via info mymeal.nl. We will respond to the request within one (1) month of receiving it.

• Right to access and rectification: You have the right to obtain information about the processing purposes, the categories of personal data being processed, and the recipients of the personal data.

• Right to deletion of your personal data: You can only invoke the right to delete your data when:

  • Your personal data are no longer necessary for the purposes for which they were collected or processed;
  • You withdraw your consent and there is no other legal basis for the processing;
  • Objection is made to the processing and there are no overriding legitimate grounds for the processing;
  • The personal data have been processed unlawfully;
  • Your data must be deleted in accordance with a legal obligation.

• Right to restriction and objection to the processing of your personal data: You have the right to obtain a restriction of the processing of your personal data:

  • During the period we need to verify the accuracy of the personal data;
  • When the data processing is unlawful and you request a restriction of processing instead of deleting the personal data;
  • When we no longer need your personal data for processing purposes;
  • During the period we need to assess the grounds for deleting personal data.

• Right to data portability: You have the right to obtain the personal data you have provided to us in a structured, commonly used, and machine-readable format.

• Right to withdraw my consent and the right to file a complaint: You have the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal. If you have a complaint about our privacy policy or the way we process your data, we would like to help you. Send us an email via info mymeal.nl. You can also file a complaint with the Personal Data Authority.

This Privacy Policy was last changed on 1-11-2023.